We want you to love your new furniture from Furniture Superstore. If you are not completely satisfied with your purchase, we will gladly accept a return or exchange of any unused stocked item with original packaging within 30 days of delivery upon presentation of the original invoice.
If you don't have your original invoice, government photo identification must be presented and match the name of the individual in our system who made the original purchase. Refunds will be processed based on the original method of payment once the item has been returned to Furniture Superstore (credit card purchases will be credited to the original credit card account) .
Please note that shipping, delivery, assembly & installation charges are non-refundable and if you are unable to bring the item back yourself and live in our local delivery area then an additional $99 local pick up charge will apply. After 30 days and up to one year after delivery, we will replace or exchange the merchandise against manufacturer's defects only. Our Super Members can receive additional Trade-UP benefits. We will also accept a return or exchange of any new stocked item at any time prior to delivery.
Please note, we do not accept returns or exchanges on:
- Special Custom orders
- Clearance and Floor Model items sold As-is Furniture Superstore gift cards
- Any product that has been altered or modified from its original manufacturers specifications.
At any time, Furniture Superstore reserves the right to refuse a return or exchange. Services performed such as Delivery, Assembly and Installation are not refundable.